FAQ
At Offixis, we value clarity and efficiency. This section is designed to provide precise answers to the most frequent questions from our Elite Executive and Creative audience, ensuring your purchasing experience is as optimized as your new workspace.
I. INVESTMENT AND PAYMENTS
What payment methods do you accept?
We accept the main forms of investment in your high-performance environment:
•Apple Pay
•Google Pay
•PayPal
•Credit Cards (Visa, Mastercard, etc.)
Can you issue an invoice for my company?
Yes. To ensure the fiscal transparency of your investment, please provide your complete business details during checkout, in the tax information field.
How can I purchase with VAT exemption if my company is in the European Union?
Our platform does not automatically deduct VAT at checkout. To request a VAT refund, place your order as usual, filling in your valid VAT ID and company name at checkout. After verifying your ID, we will process the refund of the VAT amount.
II. HIGH-PERFORMANCE SYSTEMS AND SOLUTIONS
Where can I find inspiration to set up my optimized workstation?
On our social media and our Instagram @offixis, we regularly publish examples of Productivity Sanctuaries assembled with Offixis Systems. If you saw a setup you liked, contact us via concierge@offixis.com or our Instagram Direct and we will be happy to detail the components.
Do your products look exactly like the pictures?
Our Systems are developed with precision engineering. However, if the product includes natural materials (such as hardwood or leather), it is important to note that:
•There may be subtle variations in color and grain pattern, as each piece is unique.
•These variations are characteristics of high-quality materials and do not affect the functionality or durability of the system. The design and structural components are always faithful to the specifications presented.
How do I know if the charger or dock is compatible with my cutting-edge devices?
Compatibility is a matter of precision. You will find a detailed 'Compatibility' section on each product page, listing the supported models and technical specifications.
How should I care for high-performance materials (e.g., natural wood)?
To maintain the longevity and visual balance of your systems:
•Cleaning: Use a soft, dry cloth to remove dust. If necessary, a slightly damp cloth can be used, but dry immediately along the wood grain.
•Maintenance: If the wood appears dry, lightly sand it (e.g., 240 grit sandpaper) and apply a commercial transparent wood oil.
•Avoid: Prolonged exposure to moisture, excessive heat, or harsh chemical cleaning products.
How should I care for natural Merino wool felt (if applicable)?
Our Merino wool felts, used for maximum thermal efficiency and protection, can be cleaned with a mix of water and mild detergent. After cleaning, firmly blot the area with a paper towel to remove moisture. Vacuum occasionally to remove dust.
III. ORDERS AND LOGISTICAL PRECISION
Can I cancel or change my order?
Yes, we can update or cancel your order, provided it has not yet been shipped to our logistics center. Please contact us immediately via concierge@offixis.com
I ordered a Custom System. Can I cancel or change it?
The production of Custom Systems begins on the next business day after receiving the order. If you need changes or cancellation, contact us via concierge@offixis.com as soon as possible, within 24 hours of placing the order. After the production process begins, changes may not be possible.
Do you accept Bespoke Design orders?
Absolutely. For projects requiring modifications or customizations beyond standard options, contact us via concierge@offixis.com with the details of your project. Our precision engineering team will return with a quote and timeline.
IV. SHIPPING AND RETURNS
What is the estimated delivery time?
Our Precision Logistics aims for maximum speed. You can find all the details on times and costs on our Shipping & Logistics page.
Do you ship to my country?
Yes. Offixis serves the global elite audience. We ship to most countries worldwide, including the United States, Canada, European Union, United Kingdom, Australia, and Brazil.
How can I track my order?
As soon as your order is dispatched, you will receive a Tracking ID by email, with a direct link to the elite carrier's website.
My package arrived damaged. What should I do?
Despite our rigorous quality control and packaging, if your system arrives damaged, please send an email to concierge@offixis.com with photos of the damage and the packaging. We will find a satisfactory solution, which may include the immediate replacement of the product.
Can I return or exchange my purchase?
Yes. If the product does not meet your high-performance standards, you can return it within 30 days. Consult our Shipping & Logistics page for detailed instructions.
V. PARTNERSHIPS AND COLLABORATIONS
I want to use your products as high-level corporate gifts. Is it possible to personalize them with my company logo?
Yes. We offer corporate gift solutions that reflect the excellence of your brand. We can apply your company logo to most of our systems through high-precision laser engraving or thermal printing methods. Contact us via partnerships@offixis.com to discuss wholesale options.
I am a tech-blogger or influencer focused on productivity. How can I collaborate?
Offixis is open to collaborations with voices that share our vision of optimization and high performance. Please send your portfolio and proposal to partnerships@offixis.com or fill out our partnership form contact us via email.
VI. OTHER QUESTIONS
The product I want is currently out of stock. When can I expect a restock?
We work to maintain the stock of our high-demand systems. Send an email to concierge@offixis.com with the product name, and we will inform you of the approximate restock date.
How can I contact you if my question was not answered here?
Our elite support team is ready to assist you.
•Email: concierge@offixis.com
•Live Chat: Available at the bottom corner of the page (during service hours).
Service Hours:09:00 to 17:00 (GMT-3).